Microsoft Dynamics CRM Features

Sales features: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• Lead and opportunity management
• Account and contact management
• Territory and sales quota management
• Forecasting and sales analytics
• Offline and mobile device access
  • sales literature management
  • sales pipeline and competitor analysiss
• Quick access to products, pricing, and quotes

Marketing features: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• Customer segmentation
• Campaign planning and execution
• Data extraction and cleansing
• Analytics and reporting
• Marketing/sales collaboration tools
• Information sharing portals
  

Customer service features: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• Account and contact management
• Case and interaction management
• Incident routing and queuing
• Product and contract management
• Knowledge-base management
• service scheduling
• workflow across teams and groups
• service reporting and analytics