The secret to any great relationship starts with the ability to listen. To help sales, marketing and customer care professionals listen, gain insights and more effectively engage with customers across social channels, Microsoft Dynamics CRM provides Social Listening capabilities. This service provides the capabilities for people to analyze and act on market intelligence from social conversations, including measuring sentiment across a wide array of social channels. It also allows users to track product, brand, competitor and campaigns globally and in real time to gain true understanding of their customers and their business across the social Web.
For example, you can find out how much of the social conversation is about your topics, and how the volume of posts is changing over time. The list of search topics gives quick insight into the buzz and trend of the topics that matter most to you.
You can also see which sources are driving the most discussions. Here, most of the posts are coming from Twitter. Hovering over other segments on the bar shows more details.
Microsoft Social Listening can capture posts in up to 19 languages, and lets you know which ones have the most posts about your topics. Hovering over other languages shows more details.
For more information to make your organization more socially-adept please email us at firstname.lastname@example.org