Ignify eCommerce Features

The Ignify eCommerce System provides you with an end-to-end Web-based system that provides full eCommerce capabilities and  integrates with your Accounting System, Shipping System, Inventory System and more!

The Ignify eCommerce System integrates with:

• Microsoft Dynamics AX
• Microsoft Dynamics GP
• Microsoft Dynamics SL
• Sage MAS 90/ 200
• Sage MAS 500

The Ignify Business eCommerce system has the following features.

Multi-Store  Order Management Desk

• Manage Multiple Online Stores through one Order Management Interface
• Find Orders (by email, customer name, customer address, zip code)
• View Order History
• Multiple Order Status (New, Being Processed, Fraud, Hold, Complete, Cancelled)

Multi-Level Product/Service Catalog
An interface to view the latest prices, stock status about products:

Mark up/down your prices by category, manufacturers or products. Add or Remove products from the catalog.

System Configurator

Customized product configuration combined with a quoting engine provides a self-serve interface to customers.

Advanced Shopping Cart

Integrated shopping card with address book for multiple shipping addresses

Multiple Payment Facilities

Support for:

• All major Payment Processors (Verisign, Authorize.net, PaymentTech, Wells Fargo and more)
• All major Merchant Account Providers
• Paypal
• PO-based Orders
• Checks/ Cashiers check
• Advanced Auto Fraud Monitoring

Credit and Cash customers are serviced via credit monitoring and Payment Gateways respectively.

Integrated Shipping and Fulfillment

• Track Orders: Real-time Tracking Information for Customers
• Automated Shipping Notification to Customers
• Support for Fedex, UPS, DHL and United States Postal Service
• Auto-Packaging Functionality (Best Box Selector)
• Support for Drop Ship Orders

RMA & Returns Management

• Setup multiple Return Policies –Replace, Refund (Full, Partial)
• Returns Policy Editor
• Automated RMA generation (Manual option available)
• Return Period Expiration tracking
• Returns reporting
• Return Life Cycle Management

Advanced Customer Management
Powerful Tools for managing your customer database.

• Update Customer Information (Bill To/ Ship To information)
• Place Orders for Customers via a Sales Desk
• View Customer History across multiple stores

Seamless ERP Integration
Integration for Sales Order, Inventory (including item, price, quantity), customers, customer addresses, invoices and payments with several ERP products including

• Microsoft Axapta
• Microsoft Great Plains
• Microsoft Solomon
• Sage MAS 90/ 200
• Sage MAS 500

Real-Time Reporting:

• Sales by Item
• Sales by Department
• Sales by Section
• Sales by Category
• Sales by Payment Method
• Top N Selling Items
• Top Customers
• Average, Median size of Order for each report
• Total $ sales value for each report
• Repeat Customer Report
• Campaign Reporting: Sales by Promotion
• Chart-based Reporting
• Average, Median size of Order for each report
• Total $ sales value for each report

Marketing Campaign  Management

• Campaign and Promotions Management
• Item Promotions
• Shipping Promotions
• Category Promotions
• Total Order Promotions
• Search Engine Optimization
• Automated Product Page Titles
• ALT-TAG for images
• Sales Order Desk

Merchandising Management

• Automated Cross-sell on checkout
• Related Products
• Up-sell Product Management
• Drop-Ship Product Support with email notification to vendors