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Ignify eCommerce Version 8.0

  • 1. INTRODUCTION

    With Release 8.0, Ignify eCommerce reintroduces its web stores with responsive web design elements that allow it to respond to the user’s behavior and make it compatible with multiple devices and browsers. Your web stores would be just as easily accessible and user friendly on a laptop, as they would be on a tablet or mobile phone. By implementing responsive web design for the web stores, the need to develop multiple web stores for each new gadget that enters the market has been minimized.

    This release brings various new features that enhance the web store experience for your shoppers. Shoppers can save multiple shopping carts, and merge and compare them before making a decision. With particular regard for B2B merchants and their customers, the web store shopping cart can now be used to request a quote from the Store Manager via the web store, allowing the customer a chance to shop at his convenience.

    Reducing the Store Manager’s dependence on the IT/support team for the management of his web store, Release 8.0 makes closing a web store channel and recycling its cache as simple as a click of a button. The web store can easily be closed for temporary site maintenance or catalog upgrades by the Store Manager. Neither would he need to request an application pool recycle from the IT team when he updates any content and needs it to reflect immediately on his web store.

    Installing the Manager Panel and web store application for on premise customers has also been simplified using Web Deploy. An intuitive user interface guides the merchant through the Getting Started with Manager Panel and web store process before he can begin operating his organization.

  • 2. RELEASE SUMMARY

    A summary of all released features is provided below to give you a one-page overview of the current release.

    Module

    Features

    Platform Improvements

    • Responsive Web Design incorporated for web stores, making them compatible with multiple devices such as laptops, desktops, mobiles, tablets, iPhone, iPad etc.
    • jQuery version upgrade to 1.11.0.
    • Application Level AES 256 Encryption.
    • Automated organization upgrade process for SAAS installations.

    Web Store

    • Ability to save multiple shopping carts on the web store, and merge and compare them before checkout.
    • Ability to copy orders to a new shopping cart.

    Marketing Module

    • Support for Google Tag Manager for web stores.

    Administrative and Basic Settings

    • Recycle cache for individual web stores as required with a single click via the Manager Panel.
    • Ability to temporarily close a web store via the Manager Panel without impacting the customer experience upon reopening.
    • Getting started with Ignify eCommerce with easy installation of the Manager Panel and web store using Web Deploy.

    ERP Integrations

    • Support for Microsoft Dynamics Navision 2013 R2.
    • Microsoft Dynamics AX 2009 RU6 and RU2 compatibility.
  • 3. PLATFORM IMPROVEMENTS

    Release 8.0 comes with certain platform changes that bring the responsive web design ability to your web store, making it compatible with and ready for the shopper’s device preferences. An upgrade process for SAAS installations has been introduced with this release. Ignify eCommerce is now compatible with jQuery version 1.11.0, and would use application level AES 256 Encryption.

    • 3.1 Responsive Web Design
      • 3.1.1 Web Stores with Responsive Web Design Capability

        Continuing with our efforts to broaden the reach of the product platform in the device market, Release 8.0 introduces responsive web design (RWD) that enhances the user’s web store experience by making it compatible with multiple devices such as laptops, desktops, tablets and mobiles. With this option, the web store would now respond to the user’s device preferences and modify itself to the resolution, image size and scripting abilities of the device he is using at the time. With a single theme and template you serve multiple devices.

        The web store designs incorporate fundamental RWD principals of fluid grids, fluid images and media queries. The various design elements are contained within the fluid grid with proportional height and width dimensions, instead of rigid pixel based ones. This allows individual design elements to adapt to the changes to the grid’s dimensions as the device screen size changes, giving the customer a good user experience each time. Media queries are a CSS technology that allows the CSS to be applied only under specific conditions. A RWD design includes a series of media queries essential to make your web store adapt seamlessly to multiple screen sizes.

        The responsive web designs have been created with particular attention to the rapidly growing number of mobile users, and a ’Mobile First’ approch has been used in designing the various themes. This means that the designs are touch friendly and just as easily navigable on a desktop as on a touch-screen mobile. It also supports a wide variety of platforms including Windows, Android and iOS.

        For shoppers always on-the-go, the RWD capability would make it easier to use customer centric features such as customer reviews & ratings, share product images, add to wishlist, save cart, etc. while ensuring that the merchant does not lose out on valuable customers for lack of web store accessibility. Shoppers can access the web store and shop as per their convenience with a great performance on any of the devices.

        Web Stores with Responsive Web Design Capability

        The RWD Gadgets Online themed store as rendered on multiple devices

      • 3.1.2 Access Single Catalog via Multiple Devices

        For the RWD web stores, the conversion from one device to another happens so fluidly that the customer gets a seamless shopping experience. It provides the merchant the ability to display a single catalog across multiple devices instead of spending time and resources on creating separate catalogs for each of the devices. This means that even if the shopper were to carry over his shopping session to a new device, he would be displayed the exact same catalog and navigations that would direct him through his shopping. It goes without saying that such user experience is likelier to engage a customer longer and convert it into a sale. As web store performance is also guranteed for RWD web stores, the merchant is not required to alter his catalog for performance purposes either.

        Access Single Catalog via Multiple Devices

        The RWD web stores allow the merchant to display a single catalog on multiple devices

      • 3.1.3 Optimize Device Real Estate with Targeted Content Display

        Having an RWD supported web store helps you display your content as per your business requirements and manipulate the shopper’s navigation across your web store. A merchant can choose to focus on the action items to increase the click through rate, or highlight the content such as promotions and discounts when required.

        For example, the checkout screen when viewed on a mobile would display only the important action items required to be completed by the shopper to place an order. No distractions that could potentially divert the customer away from placing an order are included in the user interface. Even the promotion coupon field appears directly on the payment screen when the input would be calculated into the final order total. The content is targeted to direct the customer to the next action that the merchant wants him to take, while ensuring ease of navigation and consistent design all through.

        Optimize Device Real Estate with Targeted Content Display

        A RWD web store checkout process rendered on a mobile focuses on the action items

        At the same time, the merchant may choose to display multiple things such as promotions, navigation options, rewards etc. on the same checkout page when it displays on a desktop. With a larger screen device, the merchant has the flexibility to utilize the device screen space to his benefit and increase the click through rate on multiple pages.

        Optimize Device Real Estate with Targeted Content Display

        The merchant utilizes the large screen space available on desktops / laptops to highlight other offerings

      • 3.1.4 SEO Friendly Web Stores

        Web stores with responsive web design capability are not only user friendly, they also simplify internet marketing and SEO activities by requiring the online marketing team to manage the content for only one website, instead of multiple sites created for each device targeted for online marketing. Multiple stores with different URLs and similar content have a negative impact on your SEO efforts. Search engines rank websites with unique content higher, and are often confused about which of the websites to consider when multiple sites have the same content. This means that your own web store would cannibalize your web store’s search engine and page rankings if you have multiple websites for each kind of device. RWD capability saves you content management and web development time and efforts, and eliminates the need for creating new websites for every new device in the market.

    • 3.2 Framework Upgrades
      • 3.2.1 Application Level AES 256 Encryption

        With Release 8.0 the application will now encrypt data at application level before passing data to the database and storing it. Data will be retrieved and decrypted only when in use, thereby protecting data during transit or in memory. The application level encryption is achieved using Rijndael (http://msdn.microsoft.com/en-us/library/system.security.cryptography.rijndaelmanaged.aspx), a symmetric algorithm which is a .NET Framework cryptography model that enables safest possible cryptographic transformations on data. This upgrade would be built-in for new installations and upgrade customers may choose to continue using XP_Crypt AES 128 bit Encryption as before.

      • 3.2.2 jQuery Upgrade

        jQuery Upgrade

        With this release, the web store has also been made compatible with jQuery version 1.11.0, a fast and feature rich JavaScript library used across the web store. jQuery simplifies HTML and Ajax interactions with its easy to use API’s that work across a multitude of browsers. jQuery is also easy to learn by developers/designers, which results in faster web development. More details about jQuery and its available versions can be found at http://jquery.com/.

    • 3.3 Organization Upgrades
      • 3.3.1 Upgrade Organization for SAAS Installations

        Every time the Manager Panel version is upgraded, an organization upgrade process is undertaken for SAAS installations by the organization administrator. All updates are seamlessly transferred to the Manager Panel and Web Store in a few easy steps without inconveniencing the merchant. It is possible for the merchant to evaluate the changes and remove them from the upgrade process via the Manager Panel as per his business needs.

        Upgrade Organization for SAAS Installations

        Organization Administrator undertakes the organization upgrade process

    • 3.4 Browser/Device Compatibility Matrix

      With every release, there is a conscious effort to broaden the reach of the product platform in the device market. In the last few releases, the Manager Panel application has been made compatible with all major browsers as well as tablet devices; going forward there is a plan to make the Manager Panel touch-friendly. Similarly, the implementation of responsive web design for the web store now makes it compatible with all major phone platforms, providing a seamless experience across all popular phone devices.

      If you are interested in a particular device, please contact us at ecomsupport@ignify.com and we would be happy to add the device of your choice to our list of target platforms. Please see below for the compatibility matrix for 8.0.

       

       

      Applications

       

      Applications

      Browser

      Mobile Platform

      Phone Store Front

      Web Store Front

      Manager Panel

      Desktop Platform

      Web Store Front

      Manager Panel

      Internet Explorer

      Windows 8 Tablets

      10.0+

      Windows

      8.0+

      8.0+

       

      Windows 8 Phone

      N/A

      Mac

      N/A

      N/A

      Safari on iOS

      iPad

      Windows

      5.1.7+

      5.1.7+

       

      iPhone

      N/A

      Mac

      5.0+

      5.0+

      Android Browser

      Android Tablets

       

       

       

      Android Phones

       

       

       

      Google Chrome

      Android Phone

      4.0+

      Windows

       

      Android Tablets

      Not Tested

      Not Tested

      Mac

      Firefox

      Android, MeeGo

      Not Tested

      Not Tested

      Not Tested

      Windows

      8.0+

      8.0+

       

       

       

       

       

      Mac

      8.0+

      8.0+

      Opera

      Android & Symbian

      Not Tested

      Not Tested

      Not Tested

      Windows

      10.0+

      10.0+

       

       

       

       

       

      Mac

      10.0+

      10.0+

      Device/Browser Compatibility Matrix

  • 4. WEB STORE

    Release 8.0 lets merchants give their shoppers the convenience of creating and saving multiple shopping carts and converting them into quotes and orders at a later date. Shoppers visiting the web store can also request quotes, and copy items and address from an existing order to a new shopping cart.

    • 4.1 Improved Shopping Experience
      • 4.1.1 Saved Carts

        With Release 8.0, shoppers can now save their shopping carts on the web store and convert them into orders at a later stage as per their convenience. Just as shoppers create wish lists of items they wish to buy, they add items to a shopping cart and save it. Easy set ups in the Manager Panel allow the CSR to decide which customers or customer classes would receive the facility.

        Saved Carts

        The CSR manages save cart permissions for individual customer via the Manager Panel

        Saved Carts

        The CSR manages save cart permissions for customer class via the Manager Panel

        Saved Carts

        The shopper saves shopping cart by clicking 'Save Cart' and providing a desired name

        Saved carts are accessible only when the shopper logs into his account on the web store. The shopper manages his saved carts not only via his self-service account on the web store, but also navigation options provided on the web store header. The user interface is interactive enough to differentiate between current shopping cart and other saved carts. Shoppers can move across multiple shopping carts and merge or delete them as per their requirement.

        Saved Carts

        The shopper’s view of the saved carts. Saved carts can be loaded, merged or deleted.

        Saved Carts

        The shopper saves his shopping cart on his mobile devices. RWD web stores offer user and device friendly navigation that makes saving and accessing saved carts easy.

        The save cart feature is also available across multiple web stores enabled for multi-channel browsing by the merchant. This continues to provide the shopper the convenience of shopping across different web stores with a single cart and single checkout.

        Saved Carts

        Multi-channel browsing and save cart combine to provide the customer a convenient shopping experience.

        If any catalog restrictions come into effect for any of the items added to the saved shopping carts, those items will be removed from the cart, or displayed with the modified information as may be applicable.

      • 4.1.2 Copy Sales Orders to Cart

        Further enhancing the shopping experience, particularly for B2B customers with relatively large and repeat orders, Release 8.0 allows the shopper to copy a sales order and create a new shopping cart. The shopper has the option to copy only the items from an existing order, or both the items and the shipping and billing addresses to the shopping cart based on his business need. The feature allows the shopper to place an order within seconds instead of having to navigate and search the entire web store again to add the same set of products to cart. The new cart can be modified as required.

        Copy Sales Orders to Cart

        Customer copies an existing order to a new cart via his account on the web store

        Copy Sales Orders to Cart

        Customer has the option to copy only order lines or order lines and address lines both

  • 5.MARKETING MODULE

    In Release 7.3, one more batch process has been ported to a web-based interface within the Manager Panel. This batch process can now be executed on demand by Manager Panel users. Via this batch process, a Manager Panel user/CSR can update Sales Statistics in the Manager Panel, which is crucial to determining best sellers based on sales statistics on the web store.

    • 5.1 Support for Google Tag Manager
      • 5.1.1 Track Web Store Performance with Google Tag Manager

        In addition to the existing support for Google Analytics and Universal Analytics for tracking web store traffic and managing business goals, Release 8.0 now also supports Google Tag Manager. The merchant can choose between the three analytic tools. While you need a Tracing ID for Google Analytics and Universal Analytics, a javascript snippet generated by Google Tag Manager is required to begin tracking with the Tag Manager option.

        The Google Tag Manager allows you to organize all the tags on your web store in one container, making it easy for the Store Manager/SEO Manager to manage them without having to depend on web developers. It holds all your tags in one place, instead of requiring the web developer to place them individually on relevant webpages, which can be a time-consuming activity. As the tags are displayed to the SEO Manager in one place, he can add new tags, and edit or delete existing ones easily. The Google Tag Manager thus helps you easily de-clutter your website of unnecessary tags that could otherwise affect the performance of your web store. To learn more about the Google Tag Manager, refer here.

        Support for Google Tag Manager

        Merchants choose their analytics tool via the Manager Panel

  • 6. ADMINISTRATIVE AND BASIC SETTINGS

    With Release 8.0, channel management has been made more self-serviceable by providing the option to close a web store channel and recycle its cache with the click of a button. The Getting Started with Manager Panel and web store experience for on premise customers has been simplified using Web Deploy.

    • 6.1 Self-Serviceable Channel Management
      • 6.1.1 Close Web Store Channel

        Release 8.0 provides the Store Manager the ability to temporarily close his web store via the Manager Panel when required, for maintenance or upgrade purposes. Individual web store channels can be closed for specified durations of time by the Store Manager without the assistance of the developer. This reduces the merchant’s dependence on the IT support team, and makes channel management more self-serviceable.

        Close Web Store Channel

        The Store Manager schedules the closing down of a web store via the Manager Panel

        Close Web Store Channel

        A store close alert message is displayed on the web store for the customers to wrap up their shopping on time

        Close Web Store Channel

        Close Web Store Channel

        The Store Manager aborts the closing of a web store and re-opens the web store manually via the Manager Panel

        When the web store closes, a customizable downtime message is displayed to the shoppers keeping them informed of the time within which the web store would reopen. To ensure that customers continue to get a seamless shopping experience after the web store reopens, a warm up process is automatically initialized and the web store cache restored minutes before the store reopens.

        Close Web Store Channel

        During downtime, the web store displays a customizable message informing customers of the time left for reopening of the store

      • 6.1.2 Recycle Cache

        Giving Store Managers further control over the management of their web stores, a cache recycle option has been provided in the Manager Panel with Release 8.0. During the holiday season or when revamping his entire product catalog, a Store Manager may need to update the content/products on his web store and have them reflect on the web store immediately. The Recycle Cache feature allows the Store Manager to recycle the cache and reflect the setup on his web store with the click of a button without having to request an application pool recycle by the IT support team. This also warms up the web store restoring all cache back for seamless customer experience.

        Recycle Cache

        The Store Manager recycles web store cache with the click of a button

        Recycle Cache

        Recycling the web store cache and warming up the web store which also restores the cache back into the memory

    • 6.2 Getting Started Experience for On Premise Installations
      • 6.2.1 Getting Started with Manager Panel Installation

        Release 8.0 makes it easier for on premise customers to install the Manager Panel and Web Store using Microsoft Web Deploy (http://www.microsoft.com/en-in/download/details.aspx?id=39277). Using Web Deploy, the application package is seamlessly and securely transferred and unpacked from the build server to the merchant server. The merchant is then automatically taken to subsequent installation steps.

        Getting Started with Manager Panel Installation

        The installation process verifies if all pre-requisites are in place, and prompts him to launch the Manager Panel. An intuitive user interface guides the merchant through the steps for Getting Started with the Manager Panel and Web Store. Step-by-step instructions have been provided, guiding the Manager Panel administrator on various setups to be completed before he can operate the Organization.

        Getting Started with Manager Panel Installation

        The merchant creates his merchant account which prompts the creation of the security database and organization database on the merchant’s database server

        On successful installation the merchant signs up and creates an account on the Manager Panel which allows merchant to match the Manager Panel with his business. It is also possible to create sample data with a few easy steps. The sample data lets the merchant explore the Manager Panel before using it real-time. This sample data should be removed before installing the Manager Panel with actual merchant data.

        Getting Started with Manager Panel Installation

        The setup screen lets the merchant download sample data and manually set up his organization using real data

        Once the Manager Panel is installed, the user is directed to the Web Store installations and setup that take care of the branding and theming of the Web Store channel, catalog, social media integrations, Web Store performance etc. The user downloads the Web Store package via the Manager Panel before running this installation process.

        Getting Started with Manager Panel Installation

        The merchant downloads the Web Store Package and installs on web server

        Once the web store package is successfully downloaded, the merchant needs to create a website in the IIS for the web store. Using Web Deploy 3.5, the merchant would be able to import the application package and start the deployment wizard for the web store installation. Detailed steps for installing the web store application are available in the Ignify eCommerce Installation Manual.

        Detailed instructions for Getting Started with the Manager Panel and web store, and creating and using sample data are provided here.

  • 7. ERP INTEGRATIONS

    Release 8.0 extends support to Microsoft Dynamics NAV 2013 R2 and Microsoft Dynamics AX 2009 RU6 and RU2 for most of the integrations between the Manager Panel and ERP.

    • 7.1 Microsoft Dynamics Navision 2013 R2 and AX 2009 RU6 Compatibility
      • 7.1.1 Integrations between Manager Panel and Microsoft Dynamics NAV 2013 R2

        Release 8.0 provides a bi-directional fully integrated interface with Microsoft Dynamics NAV 2013 R2 for Manager Panel transactions. From the point of a customer placing an order on your web store to the warehouse shipping the shipment, no manual intervention is needed. Automated integrations can be configured at pre-set frequencies.

        Features that can be integrated from the Manager Panel to Microsoft Dynamics NAV 2013 R2 are:

        • Customer Integration
        • Address Integration
        • Sales Order Integration
        • Return Order Integration
        • Payment Integration

        Features that can be integrated from Microsoft Dynamics NAV 2013 R2 to the Manager Panel are:

        • Customer 2 Integration
        • Address 2 Integration
        • Sales Order 2 Integration
        • Price Integration
        • Quantity Integration
        • Invoice Integration
        • Catalog Integration
      • 7.1.2 Integrations between Manager Panel and Microsoft Dynamics AX 2009 RU6 and RU2

        Release 8.0 provides compatibility with Microsoft Dynamics AX 2009 RU6 and Microsoft Dynamics AX 2009 RU2 for Manager Panel transactions. Automated integrations can be configured at pre-set frequencies for most of the steps in the order fulfillment process.

        Features that can be integrated from the Manager Panel to Microsoft Dynamics AX 2009 RU6 and Microsoft Dynamics AX 2009 RU2 are:

        • Customer Integration
        • Address Integration
        • Sales Order Integration
        • Return Order Integration
        • Payment Integration

        Features that can be integrated from Microsoft Dynamics AX 2009 RU6 and Microsoft Dynamics AX 2009 RU2 to the Manager Panel are:

        • Customer 2 Integration
        • Address 2 Integration
        • Sales Order 2 Integration
        • Price Integration
        • Quantity Integration
        • Invoice Integration
        • Catalog Integration
  • 8. LICENSE AGREEMENT CHANGES

    The current release uses third party open source products to enable a rich user interface and other usability improvements. The Ignify eCommerce License Agreement and End User License Agreement includes the below section for intellectual property.

    Sources of Intellectual Property included in Ignify eCommerce

    Below is a list of certain publicly available software that is the source of intellectual property in Ignify eCommerce, along with the licensing terms that pertain to those sources of IP. This list is for informational purposes only.

    • jQuery - jQuery Library has been used for enabling AJAX calls to the server without causing the web browser to refresh. jQuery is used extensively on the themes in catalog and checkout pages. jQuery Library is licensed under MIT license. Licensing terms are available at http://dev.jquery.com/browser/trunk/jquery/MIT-LICENSE.txt
    • Combres - Combres has been used to compress or minify and cache different resources like style sheet, client side scripting, etc. It is capable of serving multiple resources in a single request that helps reduce server round trips. Combres is licensed under Apache 2.0. More details are available at http://combres.codeplex.com/license.
    • ASP.NET AJAX Control Toolkit - ASP.NET AJAX Control Toolkit has been used for making AJAX calls on ASP.NET web pages across the store front web application. ASP.NET AJAX Control Toolkit is licensed under BSD License. Licensing terms are available at http://ajaxcontroltoolkit.codeplex.com/license.
    • Code On Time Web Application Generator - Code On Time has been used to generate certain pages of the Manager Application. Ignify eCommerce Source Code license would provide you the entire source code, including the code generated by the Code on Time Web Application. Code On Time license details are available at http://codeontime.com/Documents/LicenseAgreement.pdf
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