Ignify eCommerce Features
Data Sheet
Request a Demo
Frequently Asked Questions
Press Coverage
eCommerce for Dynamics GP
eCommerce for Dynamics AX
eCommerce for Dynamics SL
eCommerce for Dynamics NAV
eCommerce for Dynamics CRM
eCommerce for SAP ERP
eCommerce for MAS 200
eCommerce for MAS 500
Case Studies
Architecture
eCommerce Product Releases
Back to Home
   

Ignify eCommerce Version 7.0

  • 1. INTRODUCTION

    Release 7.0 is a very significant step towards the overall vision of Simplicity, Connectivity, and Productivity. This release introduces the concept of Organization, Companies, and Channels to create a Collaborative/Connected eCommerce Platform – opening up new possibilities for retailers to share channels and to maximize the market potential for various merchants participating in the demand and supply chains.

    The current release also makes the platform multi-tenant, permitting merchants to run multiple independent eCommerce initiatives to meet demand channel dynamics while leveraging the same supply chain.

    Collaborative eCommerce Platform with Multi-Tenancy

    Collaborative eCommerce Platform with Multi-Tenancy

    In this collaborative platform, sales order transactions can be routed from any of the channels to any company based on configurable rules, enabling connectivity between the demand chain and supply chain. The companies available on the eCommerce platform can also be connected to one or more ERP Companies, providing critical supply chain automation for the merchant company as well as partner companies.

    To improve the collaboration, various Manager Panel users now have the ability to see a filtered set of records based on channel or company assigned to the customer service representative (CSR). This is in addition to the rolezbased security – which essentially means that you can have users belonging to a partner legal entity (such as a Dealer or Franchise Retailer) login to the Manager Panel to service their orders directly. These partners can directly work on the Manager Panel UI to mark the fulfilment status of individual sales order Lines – providing a seamless customer service framework.

    Role-Based Security and Record-Based Security in the eCommerce Platform

    Role-Based Security and Record-Based Security in the eCommerce Platform

    Application Configuration is an area that has been simplified by making it self-serviceable for merchants. Configuration of different modules and ERP/CRM connectivity has been made friendly for Business Users, which ensures that Business Users can make changes themselves when they encounter a change in their needs.

    Integration Application has been re-christened as “Integration Manager and Scheduler” – Integration Manager has undergone major architectural changes for enabling transaction routing to different ERP companies/legal entities via warehouses/retail channels. This enables connectivity within and across the organization. ERP and CRM integrations can now be configured from within the Manager Panel that should improve productivity of ERP managers who need to work with data flows from the Manager Panel. Similarly, batch processes are also integrated with the Manager Panel UI and can be invoked from within a browser, providing a unified experience to CSRs and facilitating their productivity.

    Improving catalog and checkout performance along with SEO is another key focus area of the current release. In this release, it’s not just performance but scalability – in terms of the amount of traffic that can be handled by a single application server – that has been significantly enhanced. This helps merchants handle increased traffic and traffic spikes with less infrastructure without worrying about needing additional hardware.

  • 2. RELEASE SUMMARY

    A summary of all released features is provided below to give you a one page overview on the current release.

    Module

    Features

    Platform Improvements

    - Multi-tenant Manager Panel and ERP/CRM integrations. - Tenant management tools to manage different Organizations. - Channel and Company/Legal Entity management for connecting demand and supply chains. - Role-based and record-based security to provide a collaborative commerce platform. - Charts framework for visual trends to provide a quick review of performance to Manager Panel users. - Web-based batch process engine to enable end-to-end process execution via the Manager Panel. - SAAS launch with online signup to help quick and easy trials.

    Web Store Front

    - Redesigned discount engine and tax engine to improve scalability and response time. - Performance benchmark on an enterprise catalog with approx. half a million SKUs in 800 categories. o 46 search requests per minute supported via commodity hardware (one application server only). - Performance benchmark for checkout on the Enterprise Catalog on a database with 2 million order lines. o 2,185 orders per hour supported via commodity hardware (one application server only). - Mobile Store Front with guest checkout enabled. Option for guests to create an account at the end of the checkout process. - Introduced SEO-friendly name in URL Rewrite for improved SEO ranking. - Sitemaps for search engines. - Additional HTML templates for selling machinery parts catalogs.

    Sales Module

    - Support for fulfilment from multiple warehouses. - Sales orders can now be allocated to different service channels based on Channel Allocation Rules that check available inventory before allocating service channel/warehouse. - Sending shipping confirmation emails from the Manager Panel. - Process and settle credit card payments by charging the credit card for the invoiced amount from the Manager Panel. - Importing invoices from third party systems to the Manager Panel via CSV. - Trend charts to understand sales trends and help make business decisions.

    Customer Module

    - Refreshing customers’ purchase history from the Manager Panel. - Making recently viewed history of individual customers available in the Manager Panel to understand customer behaviour. - Trend charts to identify the sales trend for each customer.

    Catalog and Marketing Module

    - Charts in the Catalog Module to identify your strong- and weak-selling products. - Charts in the Marketing Module to identify coupon usage trends in count as well as amount. Also, identify your larger registered customer base vs. guest customers.

    Administration and Basic Settings

    - Getting started with the Manager Panel. An online guide that details out all steps to get the Manager Panel up-and-running for your business. Create sample data in a few seconds and start exploring the Manager Panel. - Manager Panel User Security Module offers multi-tenant user management along with role-based and record-based security. - Setups made simpler: o Refactored global setup and store setup in the Manager Panel o Multi-company operations o Multi-channel and channel allocation. “Manage Stores” has been refactored to introduce the concept of Channels – “Placed By” Channel and “Fulfilled By” Channel - All ERP/CRM integration configurations have been moved to the Manager Panel. making it more business-friendly. - Warm up web stores. Another batch process to improve Store Front performance.

    ERP and CRM Integration Improvements

    - Security enabled access to the Manager Panel data for enabling multi-tenancy. Each Tenant requires one instance of Integration Manager. - Sales Order 2 Integration allows updates in ERP after a sales order is integrated to ERP. All updates, including inserts and edits, are now brought over to the Manager Panel from ERP. - Multi-company integration via a single instance of Integration Manager and Scheduler. - Improved data migration support via Integration Manager. Includes performance optimization for migrating large data sets. - Real time web store sales order integrations with Microsoft Dynamics CRM. - Automated sign-on to the Manager Panel from Integration Manager and Scheduler. - Integration with Microsoft Dynamics GP 2013.

    Modified/Discontinued Features

    - MAP Price (temporarily discontinued due to catalog performance improvements) - Process Manager has been replaced by Integration Manager and Scheduler. - Integration application configuration has been moved to the Manager Panel.
  • 3. PLATFORM IMPROVEMENTS

    Release 7.0 comes with various architectural changes built into it. These changes are a major step for offering the Manager Panel and Integration Manager as a Multi-Tenant Platform. In multi-tenant environments, merchants can operate multiple organizations via a single Manager Panel, providing a scalable solution for their eCommerce needs.

    Multi-Tenant Platform would also offer Self Service Trial Accounts for quick trials by various merchants. Different merchants/tenants can now sign up online, create their organization, and get started quickly without worrying about downloading and installing the platform. This permits business users to experience the platform without any significant investment.

    Batch processes have now been integrated within the Manager Panel and hence made available on a browser- based web interface. The batch processes are service-oriented and can be scheduled from Integration Manager and Scheduler.

    • 3.1 Multi-Tenancy
      • 3.1.1 Multi-Tenant Manager Panel and Integration Manager

        Release 7.0 brings multi-tenancy to the Manager Panel and Integration Manager and Scheduler by introducing the concept of Organization.

        - An ‘Organization’ defines a tenant. Any Manager Panel user/CSR operating the Manager Panel and running his business belong to an organization. - An Organization can be created by merchants/tenants who sign up for an online free trial (henceforth referred as SAAS merchants) and login to the Manager Panel. - An Organization can also be created by merchants who install the Manager Panel application via Ignify eCommerce Utility (henceforth referred as On Premise merchants).

        In a multi-tenant environment, merchants/tenants can operate their organizations via a single Manager Panel URL. Each organization can support multiple companies/legal entities. Integration Manager now requires a login that determines the organization to which Integration Manager is connected. Each organization requires one Integration Manager instance for scheduling batch jobs.

        - For SAAS merchants, this Manager Panel URL is hosted on the cloud. - For On Premise merchants, this Manager Panel URL is hosted on servers owned by the merchants.

        The platform now has a Manager Panel database that contains security and organization master records. Multiple organizations (tenants) can be created using this single Manager Panel Database. Each organization would get its own SQL server database, offering complete isolation between different tenants.

        a. Manager Panel Database - This database is responsible for maintaining Manager Panel users/CSRs, their permissions, and the organization master.

        - For SAAS merchants, the Manager Panel database is already created on cloud. - For On Premise merchants, the Manager Panel database gets created when they run Ignify eCommerce Utility.

        b. Organization Database - This database holds all organizational details, configurations, master data and transaction data.

        - The organization database can be created from the Manager Panel by users who have an organization administrator role. Once the organization database has been created, the users can login to the organization and add additional users for the individual organization.

        Except organization administrators (who can work across organizations), all other users belong to a single organization only and cannot login to another organization. Organization administrators, on the other hand, can operate across multiple organizations as well as create multiple organizations.

        The Integration Manager used for running ERP and CRM integrations requires a Manager Panel user login – which enables the Integration Manager to connect to a single organization (to which the Manager Panel user login is connected). Each organization requires one instance of Integration Manager.

        The Web Store Front connects to a single organization as a sales channel. The Web Store Front will continue with a single tenant model, which can be hosted on a unique URL and connected to a single organization. This creates a unique and powerful eCommerce model that allows merchants to scale individual sales channels/URLs based on traffic growth without worrying about back-end scalability.

      • 3.1.2 Tenant-Based Database Connection

        Before Release 7.0, database connection strings were being stored in application configuration files. The multi-tenant application needed these database connection strings to be generated at run time for various organization-specific database operations. To achieve this, the retrieval process of database connection strings has been refactored in the current release.

        Login to the Manager Panel by a Manager Panel user/CSR happens via a two-step process:

        - In step 1, Manager Panel user/CSR is authenticated through the Manager Panel database. - In step 2, Manager Panel database is queried to get the actual organization database connection.

        Manager Panel User/CSR logs into the Manager Panel via a two-step authentication

        Manager Panel User/CSR logs into the Manager Panel via a two-step authentication

        Login to Integration Manager and Scheduler by the Manager Panel user/CSR also happens via a two-step process through a web service call.

        Manager Panel User/CSR logs into the Manager Panel via a two-step authentication

        Manager Panel User/CSR logs into the Integration Manager and Scheduler via a two-step authentication

      • 3.1.3 Organization/Tenant Management

        If you install a new On Premise Manager Panel or sign up online, you would see the below welcome page, which permits the user to create a new organization or operate an existing organization.

        Steps to create an organization are shown on the welcome screen

        Steps to create an organization are shown on the welcome screen

        Merchants can create an organization database from the Manager Application

        Merchants can create an organization database from the Manager Application

        Organization database successfully created – login button

        Organization database successfully created – login button

        Merchant logs into the organization to Get Started

        Merchant logs into the organization to Get Started

        Manager Panel footer showing the organization that you are logged into

        Manager Panel footer showing the organization that you are logged into

    • 3.2 Multi-Channel and Multi-Company Collaborative Commerce Platform
      • 3.2.1 Channel Management and Channel Allocation Rules

        Release 7.0 has introduced a concept of channels in the Manager Panel. Channels are essential to complete the value chain (refer to the figure below). While merchants are facing omni-channel demands by end customers, it is equally challenging for them to continue with an efficient supply chain as they try to connect at multiple levels with the customers and service them.

        In the current release, the value chain has been created using channels. Channels are classified as “Sales Channel” (for Demand Chain) or “Service Channel” (for Supply Chain).

        value chain

        Sales Channels (Demand Chain Channels) supported by the current release are:

        1. Web Store 2. Retail Store 3. Call Center

        Service Channels (Supply Chain Channels) supported by the current release are:

        1. Retail Store 2. Warehouse

        While orders can be placed by shoppers on Web Store Fronts, by CSRs in call center operations, or by shoppers directly buying from a retail outlet, they can be fulfilled by warehouses and retail outlets only. This classification of “Sales” and “Fulfilment Channels” build a multi-channel framework in the Manager Panel application.

        A Manager Panel user/CSR can setup various channels and assign channel managers to them. These channels can be Web Store Front, call center, retail store or warehouse.

        Sales orders are then fulfilled by warehouses based on a set of business rules as defined in the Manager Panel. These business rules have been named in the Manager Panel as “Channel Allocation Rules” – e.g., one channel allocation rule can be that any order shipped to ZIP code 90703 should be fulfilled by warehouse X if stock quantity is available, else try to fulfil the order by warehouse Y. A Manager Panel user/CSR can setup channel allocation rules along with their priority based on zip code in ship to address; country in ship to address; state in ship to address; customer class of the shopper; channel through which order has been placed; and CSR who placed the order for the shopper. Any time an order has been placed, the system checks for stock quantity in a warehouse based on the highest priority business rule and moves to the next rule if an adequate quantity is not found. If no quantity is available across all the warehouses, the system validates and places the order on hold for manual intervention.

        Order fulfilment and availability check in a single warehouse

        Order fulfilment and availability check in a single warehouse

        Screen showing different sales/service channels

        Screen showing different sales/service channels

        Call center and retail store “sales” channel creation

        Call center and retail store “sales” channel creation

        Warehouse “service” channel creation

        Warehouse “service” channel creation

        Automated channel allocation – by class

        Automated channel allocation – by class

        Automated channel allocation – by ship to state

        Automated channel allocation – by ship to state

        Automated channel allocation – by ship to zip code

        Automated channel allocation – by ship to zip code

        >Automated channel allocation – by sales rep

        Automated channel allocation – by sales rep

        Automated channel allocation rules with priority

        Automated channel allocation rules with priority

      • 3.2.2 Multi-Company Manager Panel and Integrations

        Every warehouse in Manager Panel is assigned to a company. So any time an order is placed via a channel and gets fulfilled, there is a company assigned to it. These orders then flow into the Microsoft Dynamics ERPs of the respective companies.

        Company is nothing but a legal entity involved in selling the merchandise. The Manager Panel supports working with multiple companies and assigns customers and sales orders to an individual company, thus ensuring that revenue and payments flow into their respective companies.

        The multi-company concept has also been introduced in Integration Manager. Customers and orders can be integrated to respective companies with any Microsoft Dynamics ERP. Any time customers or orders flow into the Manager Panel from a Microsoft Dynamics ERP, a channel is assigned to them based on the setting present in Integration Manager Configurations.

        Company/Legal entity configuration

        Company/Legal entity configuration

        All warehouses now belong to a company

        All warehouses now belong to a company

        All sales orders now belong to a company (based on warehouse fulfilling an order)

        All sales orders now belong to a company (based on warehouse fulfilling an order)

        All customers belong to a specific company based on customer cass

        All customers belong to a specific company based on customer cass

    • 3.3 Manager Panel User/CSR Security

      In Release 7.0, Manager Panel users can have role-based security. Role-based security allows a merchant to assign specific roles to different users so that they get certain permissions for modules.

      In addition to role-based security, record-based security has also been added in the current release. Record-based security permits the logged in user to see a filtered set of records based on “assigned channels” and “companies”. Each user can be assigned specific channels or companies. When the user accesses any screen, the records are filtered based on the companies or channels that he has been given access to.

      Role and record-based security can be setup for Manager Panel users/CSRs

      Role and record-based security can be setup for Manager Panel users/CSRs

      Filtered list of sales orders based on the company assigned to the CSR

      Filtered list of sales orders based on the company assigned to the CSR

      Record and role-based security converts the Manager Panel into a collaborative platform where users from single or multiple organizations can be added to provide them visibility.

    • 3.4 Charts Framework

      In Release 7.0, charts framework has been introduced to provide Visual Charts. Visual Charts are pre-defined trends that are useful for merchants to view, allowing users to also view the summarized data supporting the charts. This summarized data can be exported to Microsoft Excel for Visual Charts.

      A time-based summary framework has also been introduced in this release, which provides a daily, weekly, fortnightly and monthly view of the trend.
      A select set of trend metrics are available in the current release with additional metrics getting added in future releases, providing a rich set of ready-to-use metrics for merchants. Metrics trended in the current release are:

      1.Sales Metrics

      2.Promotion Metrics (Coupon Count and Coupon Discount Trend)

      3.Customer Signup Metrics

      Sales trend over a particular period of time along with filters

      Sales trend over a particular period of time along with filters

      Customer signup trend

      Customer signup trend

    • 3.5 Web-Based Batch Processes

      In Release 7.0, all batch processes except for ERP Integration Batch Processes have been ported to a web-based interface within the Manager Panel. This means that batch processes can now be executed on demand by Manager Panel users. Via these batch processes, a Manager Panel user/CSR can process pending online payments, send shipping emails, refresh a customer’s purchase history, and warm up web stores. The user also has the option to select certain records and process them manually, or process all records at one time.

      A Manager Panel CSR/user can also schedule these processes from Integration Manager and Scheduler to run at specified intervals without any manual intervention.

      rocessing of pending shipment confirmation emails

      Processing of pending shipment confirmation emails

      Processing of pending online settlements

      Processing of pending online settlements

      Processing of customer’s purchase history

      Processing of customer’s purchase history

      Integration Manager and Scheduler

      Integration Manager and Scheduler

      Batch process scheduler

      Batch process scheduler

  • 4. WEB STORE

    Release 7.0 has several significant enhancements to improve the scalability and performance of the Web Store Front application. This includes a re-written discount engine used by the catalog and performance modifications to the tax engine. Load tests of these improvements have demonstrated a much better response time without straining the hardware resources.

    The out-of-box phone-compatible web store that has been available since the last couple of releases has now been enabled for guest checkout. Guest customers now have the option to create an account after placing the order. Additional HTML templates have been added in our Tools Store for merchants selling a machinery parts catalog.

    New enhancements have been made to improve Search Engine Optimization of your Web Store Front by introducing an SEO-friendly name in a URL rewrite.

    • 4.1 Web Store Catalog Stability and Performance

      The current release offers an optimized catalog for Web and Phone store front applications. The discount engine has been revamped to ensure that the system can respond quickly with a large number of discounts configured in the database. In the last release, we had made significant enhancements in the catalog search engine and pricing engine.

      In total, all of these enhancements provide a scalable system that has been tested with 800 categories, 250,000 products, 500,000 SKUs and 10,000 discounts, with complex ERP price calculations on a reasonably sized merchant catalog.

      • 4.1.1 Discount Engine Performance Improvement

        Prior to Release 7.0, the catalog discount engine was using ADO.Net architecture to calculate discounts. This architecture used a procedural approach and performed a sequence of actions to display the discounted price on a web store. In addition, ADO.Net objects were not scalable to handle large discount data.

        In Release 7.0, the catalog discount engine has been changed and uses NET Language Integrated Query (LINQ) to calculate discounted price. It follows an object-oriented approach. As opposed to looking at all discounts in the cache to retrieve the right discount, the discount engine segregates different discount types (order discounts, line discounts, and shipping discounts) and looks up a particular discount type only to display the discounted price on the Store Front, hence providing improved scalability and performance.

      • 4.1.2 Catalog Performance Improvement

        The changes discussed in the last section have led to both scalability and performance/response time improvements. A lab test was conducted to assess the impact of the newly designed discount engine, search engine and price engine. The test environment is described below:

        Environment Component

        Detail

        Application Server

        - One Application Server hosting the Store Front and Manager Panel. - Server Hardware – Quad Core Microsoft Virtual Machine running with 16 GB RAM and Intel(R) Xeon(R) CPU X7550 @ 2.00GHz 64-bit Processor. - Operating System – Windows Server 2008 R2 Enterprise.

        Database Server

        - One Database Server. - Server Hardware – Dell PowerEdge R 410 with Intel(R) Xeon(R) CPU E5506 @ 2.13GHz 64-bit Processor. Quad Core with 16 GB RAM. - Operating System – Windows Server® Enterprise SP1. - Storage – Dell Powervault MD 3200. 2 physical disks in RAID 1.

        Data Size

        - Catalog o 250,000 products, 500,000 SKUs in 800 categories. o 8,000 item discounts; 1,000 order discounts; and 1,000 shipping discounts. o 2,500+ meta attributes, 30+ meta classes. o 800 related accessories, 900 upsell products, 900 featured products, 900 most popular products, 900 manually configured best sellers. o 10,000+ customer reviews; 10,000 promo tags; and 10,000 qualifiers. - Pricing o Microsoft Dynamics AX Trade Agreements were used during the test, with 175,000 trade agreements. o All prices were calculated without using any price caching; real-time price calculations were done based on the pricing data in the database.

        Our lab tests were able to support 46 search requests per minute on the given hardware. The Application Server was at 63% CPU utilization and the Database Server was at 4% CPU utilization during a test run of 1 hour.

        Given the low utilization of the database, additional web servers can be used to scale up the capacity of the Store Front. For example, 25,000 search requests can be served in an hour using 10 web servers and theand same database server.

        The average response time observed on various catalog pages is as shown below:

        Scenarios

        Response Time (Avg.)

        Home Page

        626ms

        Keyword Search

        618ms

        Keyword Search Filters

        1180ms

        Product Listing

        626ms

        Product Listing Filters

        328ms

        Product Details

        425ms

    • 4.2 Web Store Checkout Scalability and Performance

      Release 7.0 also offers an optimized checkout for Web and Phone Store Front applications. The tax engine has been revamped significantly to ensure that the system can scale as additional checkout workload is created on the Web server.

      • 4.2.1 Scalability of Tax Engine

        With Release 7.0, the tax engine has been refactored and made to do all tax calculations. As opposed to getting just an order ID from the calling API, it now gets all order details and computes the tax in the memory using the cached tax setup within the tax engine. The final computed tax is then passed to the calling API, reducing database load and increasing scalability.

        Tax setup is cached in the tax engine by the first sales order that is placed on the Web Store Front.

      • 4.2.2 Checkout Performance Improvement

        The changes discussed in the last section have led to both scalability and performance/response time improvements. A lab test was conducted to assess the impact of the newly designed tax engine in the checkout process. The test environment is described below:

        Environment Component

        Detail

        Application Server

        - Single Application Server hosting the Store Front and Manager Panel. - Server Hardware – Quad Core Microsoft Virtual Machine running with 16 GB RAM and Intel(R) Xeon(R) CPU X7550 @ 2.00GHz 64-bit Processor. - Operating System - Windows Server 2008 R2 Enterprise.

        Database Server

        - Single Database Server. - Server Hardware – Dell PowerEdge R 410 with Intel(R) Xeon(R) CPU E5506 @ 2.13GHz 64-bit Processor. Quad Core with 16 GB RAM, - Operating System – Windows Server® Enterprise SP1. - Storage – Dell Powervault MD 3200. 2 physical disks in RAID 1

        Data Size

        - Catalog – Same as described in the Catalog Performance Testing. - Orders o 800,000 orders; 2,000,000 order lines with 1,600,000 order comments. o 800,000 shipments o 100,000 tax records o 1,300,000 records in discount history

        Our lab tests were able to support 2,185 orders per hour on the given hardware, with an average checkout response time of 1.74 seconds. The Application Server was at 55% CPU utilization and the Database Server was at 16% CPU utilization during a test run of 1 hour.

        Given the low utilization of the database, additional web servers can be used to scale up the capacity of the Store Front. For example, 6,500 orders can be placed in an hour using 3 web servers and the same database server.

        Action

        Average Response Time(ms)

        Add to Cart

        88

        Proceed Checkout

        5

        Login

        309

        Shipping Address

        130

        Billing Address

        66

        Payments

        302

        Order Complete

        35

    • 4.3 Guest Checkout on Web Store
      • 4.3.1 Mobile Ready Guest Checkout

        Mobile Ready Guest Checkout

        Earlier releases had provided a web store optimized for mobile devices, giving shoppers a better phone browsing experience. Release 7.0 adds the ability to do guest checkouts while using the phone web store, allowing guests to complete the checkout process without creating an account. Using customer inputs during the purchasing process, merchants can still offer the option to create an account with minimal efforts on completion of the order, thus increasing conversion rates.

        Search on Phone -> Search Results -> Product Detail Page

        Search on Phone -> Search Results -> Product Detail Page

        Steps for adding an item to the cart and checking out

        Steps for adding an item to the cart and checking out

        Checking out as a guest on the mobile web store

        Checking out as a guest on the mobile web store

        Checkout process continued

        Checkout process continued

        Registration option for guest on the “order complete” page

        Registration option for guest on the “order complete” page

      • 4.3.2 Convert Guest Customers to Registered Customers

        Guest shoppers provide their name and email ID during the checkout process to receive shipping confirmation emails and actual shipment. All that is needed to convert guest shoppers to registered customers is a password. Release 7.0 encourages guest customers to enter a password at the end of the checkout process, thus increasing customer signup probability.

        Guest checkout on the Gadgets Online Theme

        Guest checkout on the Gadgets Online Theme

        Registration option for a guest on the “order complete” page

        Registration option for a guest on the “order complete” page

    • 4.4 Improved SEO Ranking
      • 4.4.1 SEO Friendly Name in URL Rewrite

        Release 7.0 introduces the concept of the SEO-friendly name in URL generation. A physical field with an SEO friendly name has been added in category, product, and article details in the Manager Panel, which gets auto-populated with the category/product/article name. The Manager Panel user/CSR can override this value and add desired SEO friendly keywords here. The URL generation logic on the Store Front uses the value populated in the SEO friendly name.

        The below table provides a quick look at the difference between earlier request URLs and new request URLs. The yellow highlighted section depicts the changed pattern among last 3 releases.

        Landing
        page

        Request URL pattern (Before 6.5)

        Request URL pattern (6.5)

        Request URL pattern (7.0)

        Product

        http://ecom1.ignify.net/
        productname

        http://ecom1.ignify.net/product/
        productid/productname

        http://ecom1.ignify.net/product/
        productid/Product SEO friendly name

        Category

        http://ecom1.ignify.net/
        categoryname

        http://ecom1.ignify.net/category/
        categoryid/categoryname

        http://ecom1.ignify.net/category/
        categoryid/Category SEO friendly name

        Article

        http://ecom1.ignify.net/
        articlename

        http://ecom1.ignify.net/article/
        articleid/articlename

        http://ecom1.ignify.net/article/
        articleid/Article SEO friendly name

      • 4.4.2 Sitemaps

        Discontinued in Release 6.5 due to URL rewrite framework changes, sitemaps have been brought back in Release 7.0.
        These sitemaps are an easy way for webmasters to inform search engines about pages on their sites that are available for crawling. Sitemaps have been provided in a search engine friendly XML format and allow various search engines like Google, Yahoo, Bing, Ask, etc. to crawl web stores more intelligently and keep their search results up-to-date.

    • 4.5 Additional HTML Templates and Pending Shopping Carts
      • 4.5.1 HTML Template for Selling Parts Catalog

        Additional HTML templates have been made available in the Tools Store theme (preview available at http://ecom4.ignify.net) for merchants selling parts catalogs. These HTML templates can be re-skinned for your store/brand and can be reused with minimal efforts:

        - Category Home 5 Category Listing HTML Template:

        This is a category landing page HTML template that displays the list of subcategories within a category. The layout is simple but impressive, and it contains the category description along with the image and names of all subcategories. For reference, the category home 5 HTML template is assigned to a category listing in the Tools Store theme (http://ecom4.ignify.net/category/1511/food-machines).

        For reference, the category home 5 HTML template is assigned to a category listing in the Tools Store theme (http://ecom4.ignify.net/category/1511/food-machines).

        Category Home 5 – Category Listing Template

        Category Home 5 – Category Listing Template

        - Product Search Output 7 Category HTML Template:

        Contains a listing of products within a category. The display is simple and uncluttered, suitable for merchants selling parts catalogs. Any associated manuals are also displayed along with the product and are assigned as ‘Qualifiers’ from the Manager Panel. You can show six, twelve or eighteen products per page and sort the results by relevant options. “Show all” against each product directs shoppers to the respective product details. The Quick Order Entry Pad has also been provided where a shopper can punch in an item code and quantity to add to an order.

        For reference, the product search output 7 HTML template is assigned to a product listing in the Tools Store theme. You can preview it at http://ecom4.ignify.net/category/1517/mixers.

        Product Search Output 7 Category HTML Template

        Product Search Output 7 Category HTML Template

        - Tools 2 HTML Template:

        The HTML template has out-of-box capabilities for showing various catalog parts for the product along with their prices. These catalog parts are nothing but product SKUs. The product image scrolls down as the shopper navigates down the product details, helping him visualize the different product parts associated with its image. The shopper can add one or more parts to the cart and proceed for order placement.

        For reference, Tools 2 HTML template is assigned to a product details page in the Tools Store theme. You can preview it at http://ecom4.ignify.net/product/2932/switch-and-timer-unit.

        Tools 2 HTML Template

        Tools 2 HTML Template

      • 4.5.2 Pending Shopping Carts

        Often shoppers, having added products to shopping carts, do not complete their purchases. Release 7.0 provides a user interface that shows all pending carts to the shopper, allowing him to add these items back to his cart. This can help improve cart conversions and increase sales. Validations are in place where out of stock or expired items in pending carts cannot be added back.

        Pending shopping carts shown to the shopper on login

        Pending shopping carts shown to the shopper on login

  • 5. SALES MODULE

    The Sales Module has been enhanced in Release 7.0 to process payment settlements and shipping emails via a web-based batch process. The Windows Process Manager Application has been replaced by web-based batch processes as explained below.

    Multi-warehouse support in the Manager Panel has also been added in the current release. An entire order can now be fulfilled from a warehouse that fulfils the configured channel allocation rules. Features like Invoice Import allow CSRs to import bulk orders from any other system to the Manager Panel.

    Charts have been added in the Sales Module, providing data visualization and analytics that enable merchants to graphically view and analyze business data, and to derive quick insights for making important business decisions.

    • 5.1 Support for Fulfilment from Multiple Warehouse(s)

      Release 7.0 brings the support for multi-warehouse in the Manager Panel – maintaining stock in, and shipping from, multiple distribution points. It allows setting up multiple shipping origins and controlling inventory stock in different physical locations through a single Manager Panel. Orders placed through various sales channels are fulfilled by service channels (different warehouses) based on channel allocation rules.

      In this release, an entire sales order is checked for availability in a single warehouse. If none of the warehouses can fulfil the entire order, then the system validates it and places the order on hold for manual intervention.. The warehouse/channel allocation mechanism is explained in the Channel Management and Channel Allocation Rules section.

      In the current release, integration of stock quantity from the ERP to the Manager Panel (Inventory Quantity Integrations) updates the stock quantity for various SKUs in their respective warehouses.

      Warehouse master showing SKUs Available in the selected warehouse

      Warehouse master showing SKUs Available in the selected warehouse

      Availability of selected SKU across multiple warehouses along with stock quantity

      Availability of selected SKU across multiple warehouses along with stock quantity

    • 5.2 Process Shipping Emails and Payments from the Manager Panel
      • 5.2.1 Process Shipping Emails

        A new menu has been added in the Manager Panel (Sales -> Shipped Orders -> Pending Shipping Confirmation Emails) showing all shipped orders with pending shipping confirmation emails. The Manager Panel user/CSR can process shipping emails for selected records or process all records at one time. Running the process would send out shipping confirmation emails to different customers. Once sent, these emails can also be viewed in Email Trail. The event is also logged in Integration Trail to provide an audit trail of everything that happened with the sales order during fulfilment.

        Pending shipping confirmation email with process button

        Pending shipping confirmation email with process button

        Batch processing progress bar

        Batch processing progress bar

        Shipping confirmation email logged in the integration log

        Shipping confirmation email logged in the integration log

        The Manager Panel user/CSR can also schedule to send shipping confirmation emails from the Manager Panel Batch Application at specified intervals without any manual intervention.

      • 5.2.2 Process Payments

        Another menu has been added in the Manager Panel (Sales -> Payments -> Pending Online Settlements) that allows the Manager Panel user/CSR to settle all pending payments for fulfilled orders. Credit card or PayPal payment methods are settled by this process with an authorize and capture sequence.

        The Manager Panel user/CSR can also schedule to process payments from the Manager Panel Batch Application at specified intervals without any manual intervention.

        Pending online settlements with process payments button

        Pending online settlements with process payments button

        Popup showing progress bar and results

        Popup showing progress bar and results

        Error gets logged in the integration log

        Error gets logged in the integration log

        For processing offline payments, the Manager Panel user/CSR can select the shipped order and click on “Process Payment”. He is alerted any time he tries to process online payments after selecting a particular order.

        Online settlement of pending invoices gives a warning to the user

        Online settlement of pending invoices gives a warning to the user

    • 5.3 Invoice Import

      Release 7.0 adds support for importing sales invoices via CSV files. All business validations apply on the imported CSV and validation errors (if any) are shown in the import log.

      Proper validations and guidelines have been provided for the the Manager Panel User to ensure that invoices, along with their tracking information, get uploaded correctly. Excel/CSV template files are made available to speed up the upload process by guiding the Manager Panel user on appropriate Excel creation. Any error encountered with sales invoice import is logged for easy reference. The Manager Panel user can review the imported data as well.

      Invoice import is helpful for migration projects as well as various other business scenarios where invoices from any third party system can be brought over to the Manager Panel.

      Imported sales invoices (header)

      Imported sales invoices (header)

      Imported sales invoices (Lines)

      Imported sales invoices (Lines)

      Imported sales invoices (tracking information)

      Imported sales invoices (tracking information)

      Review of all imported invoices

      Review of all imported invoices

    • 5.4 Sales Charts

      In the Sales Module, charts have been added that allow merchants to analyze and visualize their sales trends and make well-informed business decisions. There are charts available for total orders placed per channel; volume of orders placed per channel; sales trend over a particular period of time; and sales trend per sales person. Merchants can even adjust the data displayed in visualizations per their business requirements by applying filters.

      Sales trend over a particular period of time along with filters

      Sales trend over a particular period of time along with filters

      Sales by salesperson

      Sales by salesperson

  • 6. CUSTOMER MODULE

    The Customer Module has also been enhanced in Release 7.0 and allows the Manager Panel user/CSR to refresh a customer’s purchase history and use that purchase history for re-ordering. Customers can view their refreshed purchase history via a self-service My Account. Charts have also been added in the Customer Module, allowing merchants to make better and faster business decisions.

    • 6.1 Refresh Customer’s Purchase History

      The current release also provides the ability for the Manager Panel users/CSRs to refresh and populate a customer’s purchased item history. A menu (Customers -> Reports -> Customers Purchase History) has been added to view and (re)generate the customer’s purchase history. This option has also been provided against individual customer accounts.

      The Manager Panel user/CSR can also schedule to refresh the customer’s purchase history from the Manager Panel Batch Application at specified intervals without any manual intervention.

      The Manager Panel user/CSR refreshes a customer’s purchase history

      The Manager Panel user/CSR refreshes a customer’s purchase history

      Purchase history refresh process running for all customers

      Purchase history refresh process running for all customers

      Purchase history refresh completed with an integration trail

      Purchase history refresh completed with an integration trail

      Option to refresh the purchase history for an individual customer

      Option to refresh the purchase history for an individual customer

    • 6.2 Customer Charts

      Merchants can see the purchasing trend for each shopper over a period of time against each customer’s account. Data displayed in these charts can be adjusted as per business needs by applying a filter. These trends can help merchants find loyal customers and reward them accordingly.

      Sales trend per customer along with filters

      Sales trend per customer along with filters

  • 7. CATALOG AND MARKETING MODULE

    Charts have also been added in the Catalog and Marketing Modules, providing merchants insight about the purchasing trend of each product and helping them place their merchandise accordingly. In the Marketing Module, there are charts available for number of coupons sold in a particular period of time and their amount sold. Charts also help to visualize the customer trends – registered customer vs. guests over a period of time.

    • 7.1 Charts in Catalog Module

      Charts that share the purchasing trend for various products have been added in the Catalog Module. These charts help merchants identify the strongest and weakest selling products, and then accordingly maintain inventory for the strongest products at the most productive times of the year to thus earn greater revenues. Similarly, merchants can gauge item specific promotions for weakest selling products to either clear their inventory or promote them.

      Sales trend for SKU

      Sales trend for SKU

    • 7.2 Charts in Marketing Module

      Release 7.0 also provides various insights in identifying marketing trends, helping merchants to understand trends regarding various promotions offered to shoppers. For example, charts have been made available that display coupon usage in terms of count as well as amount. Merchants also get to know more about customer trends – such as how many people registered on the Web Store Front vs. guests – and then channelize their campaigns accordingly.

      Coupon trend by count along with filters

      Coupon trend by count along with filters

      Coupon trend by amount along with filters

      Coupon trend by amount along with filters

      Customer signup trend

      Customer signup trend

  • 8. ADMINISTRATION AND BASIC SETTINGS

    The existing Global Settings Module has been restructured and made more intuitive and user-friendly for merchants. Similarly, the “Store Setup” menu has been removed and various setups have been moved to different areas in the Manager Panel, making it easier for merchants to configure the application.

    Integration configurations have been migrated to the Manager Panel, allowing the Manager Panel user/CSR to configure them via an intuitive step-by-step process.

    A Getting Started Wizard has been added in the Manager Panel that provides instructions on how to initialize and configure the application. This wizard has a simple but highly usable user interface, providing a self-service platform for merchants to configure and use. The wizard also allows sample data creation for basic features, allowing merchants to explore Manager Panel installation without having to create everything from scratch.

    Finally, the User Security Module has been refactored to introduce a new user interface for multi-tenant user management.

    • 8.1 Getting Started with Manager Panel and Creating Sample Data

      In line with the vision of Productivity, Release 7.0 provides an intuitive user interface for getting started with the Manager Panel for new users.  Step-by-step instructions have been provided, guiding the Manager Panel administrator on various setups to be completed before he can operate the Organization.

      As a quick start, these new users can also create sample data to get started with the Manager Panel. This sample data can be created in a matter of seconds and allows users to explore Manager Panel features. It is important to clean up the sample data before you start working on the actual Manager Panel installation, so clean up utility has been provided for the same.

      Getting started screen with intuitive navigation covering all setups

      Getting started screen with intuitive navigation covering all setups

      Sample data creation – Catalog

      Sample data creation – Catalog

      Sample data creation – Tax

      Sample data creation – Tax

      Sample data creation – Shipping

      Sample data creation – Shipping

      Sample data creation – Discounts

      Sample data creation – Discounts

      Sample data creation – ‘From’ and ‘CC’ email ID in emails

      Sample data creation – ‘From’ and ‘CC’ email ID in emails

    • 8.2 Manager Panel User Security
      • 8.2.1 Role-based Security

        The User Security Module has been refactored in Release 7.0 to introduce a new UI for multi-tenant user management. User experience has been enhanced through a highly usable user interface. The Security Manager can create new Manager Panel users/CSRs and assign different roles to them via a single click.

        Another functionality that has been added is associating Manager Panel users/CSRs with companies and channels. The Security Manager can assign various companies and channels that a CSR can access.  Import functionality has also been provided where a Manager Panel user/CSR can import Manager Panel users/CSRs via a CSV template. Roles have been redefined so that any business user can understand them easily. Various roles that have been added in the Security Module are as follows:

        Action

        Average Response Time(ms)

        Catalog Manager

        88

        Content Manager

        5

        Customer Manager

        309

        Marketing Manager

        130

        Operation Manager

        66

        Returns Manager

        302

        Sales Manager

        35

        Security Administrator

        302

        Setup Manager

        35

        Creating new Manager Panel users/CSRs

        Creating new Manager Panel users/CSRs

        Manager Panel users with corresponding roles

        Manager Panel users with corresponding roles

      • 8.2.2 Record-based Security

        Record-based security has also been introduced in the current release that allows Manager Panel users/CSRs to see filtered records based on companies and channels they have access to. The security administrator assigns companies and channels to Manager Panel users/CSRs while creating them.

        The feature has enabled filtered access and allows scenarios such as users belonging to retail stores responding to a sales order that was assigned to them.

        Edit user permission screen with record-based security

        Edit user permission screen with record-based security

        Manager Panel user/CSR can see orders for assigned company only

        Manager Panel user/CSR can see orders for assigned company only

        Quotes, invoice (and other pages) are also filtered as per user permissions

        Quotes, invoice (and other pages) are also filtered as per user permissions

        Manager Panel user/CSR can see if he has full access or filtered access in the header

        Manager Panel user/CSR can see if he has full access or filtered access in the header

      • 8.2.3 Audit Trails and Security Setup

        PCI 2.0 standard has a requirement for maintaining an audit trail for certain events. To make the Manager Panel PCI compliant, audit logs have been enhanced in this release. This audit trail tracks CSR activities to ensure responsibility and monitor unauthorized attempts. A few activities that get logged in audit logs have been mentioned below:

        - Manager Panel user/CSR is created or deleted in the Manager Panel. - Manager Panel user/CSR successfully logs in to the Manager Panel. - Unsuccessful login attempts to the Manager Panel. - Manager Panel user/CSR successfully logs in to Integration Manager. - Manager Panel user/CSR accesses the audit trail. - Manager Panel application is initialized at any time.

        Audit logs for an organization/tenant

        Audit logs for an organization/tenant

        Another feature that has been added in the Security Module is the security setup. This setup can be viewed and edited only by the organization administrator. The below screen shots show various security policies present in the User Security Module – these policies can be modified as per merchant requirements.

        Security setup for organization administrator

        Security setup for organization administrator

    • 8.3 Manager Panel Application Configuration
      • 8.3.1 Global Setup

        Global setups in the Manager Panel have been redefined. All setups that are applicable at any organizational level have been included in global configurations. Any unwanted configurations that were not being used have been completely removed, providing a cleaner UI in the Manager Panel.

        Global settings – general tab

        Global settings – general tab

        Global settings – number sequence

        Global settings – number sequence

        Global settings – SMTP server

        Global settings – SMTP server

      • 8.3.2 Integration Manager Configurations

        The Manager Panel now has the capability to plug-on to existing ERP and CRM solutions via available integration modules. Operations or Setup Manager can do the required configurations and experience a connected organization. Each connection is created for the purpose of integrating records between the Manager Panel and the connected system. The connected system can be a Microsoft Dynamics ERP, Microsoft Dynamics CRM, or any other systems in the future.

        A new user-friendly, highly intuitive wizard has been designed in the Manager Panel that provides step-by-step instructions on performing Integration Manager configurations at the company level. It creates field mapping between Companies in the Manager Panel and the respective ERP. Integration Manager and Scheduler configurations are right now available for Microsoft Dynamics NAV 2009, Microsoft Dynamics GP 2013, and Microsoft Dynamics CRM. The rest of the ERPs shall be made available in future releases.

        Microsoft Dynamics CRM connection – General

        Microsoft Dynamics CRM connection – General

        Microsoft Dynamics CRM connection – Customer

        Microsoft Dynamics CRM connection – Customer

        Microsoft Dynamics GP 2013 connection – General

        Microsoft Dynamics GP 2013 connection – General

        Microsoft Dynamics GP 2013 connection – Inventory

        Microsoft Dynamics GP 2013 connection – Inventory

        Microsoft Dynamics GP 2013 connection – Customer

        Microsoft Dynamics GP 2013 connection – Customer

        Microsoft Dynamics GP 2013 connection – Sales/Return Order

        Microsoft Dynamics GP 2013 connection – Sales/Return Order

        Microsoft Dynamics GP 2013 connection – Invoices

        Microsoft Dynamics GP 2013 connection – Invoices

        Microsoft Dynamics GP connection – Payment

        Microsoft Dynamics GP connection – Payment

    • 8.4 Warm Up Web Stores

      Optimum Store Front performance is indispensable for any merchant. Release 7.0 introduces a new process in the Manager Panel that the Manager Panel user/CSR can run to warm up Web Store Fronts. A warm up process ensures that your web store pages are accessed on regular intervals and the relevant data stays in the cache. There may be chances where there is no hit on the Store Front by any shopper for a certain time, or an application pool has been recycled for a business reason. In such cases, the Store Front application goes into sleep mode, and the first shopper visiting the Store Front after this gets a very slow response. Warm up web stores continue hitting the Store Front catalog URLs at regular intervals, which keeps the Store Front alive and thus ensures a great shopper experience.

      A Manager Panel user/CSR can also schedule to warm up web stores from Integration Manager and Scheduler, enabling the execution of this warm-up at specified intervals without any manual intervention.

      Warm up web stores button in the Manager Panel

      Warm up web stores button in the Manager Panel

      Warm up process running with progress bar

      Warm up process running with progress bar

      Error and success message from the warm up process logged in the log viewer

      Error and success message from the warm up process logged in the log viewer

  • 9. ERP AND CRM INTEGRATIONS

    Integration has undergone several user experience changes in the current release. Launching Integration Manager and Scheduler opens login screen asking for the Manager Panel URL and login credentials. Once these credentials are authenticated, Integration Manager downloads all necessary configurations from the Manager Panel based on the organization that the user is a part of. This provides support for a multi-tenant deployment. The success or error message has been displayed on the user interface in a highly intuitive way.

    Another major enhancement is the support to synchronize all sales order edits made in Microsoft Dynamics NAV 2009 and Microsoft Dynamics GP 2013 to the Manager Panel/Store Front. Whenever a sales order is edited or fulfilled, all updates made in Microsoft Dynamics NAV and GP are made to the Manager Panel sales order as well. This is a part of Sales Order 2 Integration.

    Support for Microsoft Dynamics GP 2013 has also been launched with Release 7.0. The release also provides the capability for automated sign on to the Manager Panel via Integration Manager and Scheduler. Lastly, capability has been added to integrate sales orders placed on the web store to Microsoft Dynamics CRM in real time.

    • 9.1 User Experience Changes in Integration Manager and Scheduler

      Integration has undergone several user experience changes in the current release. Launching Integration Manager and Scheduler opens login screen asking for the Manager Panel URL and login credentials. Once these credentials are authenticated, Integration Manager downloads all necessary configurations from the Manager Panel based on the organization that the user is a part of. This provides support for a multi-tenant deployment. The success or error message has been displayed on the user interface in a highly intuitive way.

      Integration Manager and Scheduler login screen

      Integration Manager and Scheduler login screen

      Integration Manager relies on companies for ERP Integrations (failure screenshot)

      Integration Manager relies on companies for ERP Integrations (failure screenshot)

      Integration Manager relies on companies for ERP integrations (success screenshot)

      Integration Manager relies on companies for ERP integrations (success screenshot)

    • 9.2 Sales Order (ERP Updates) Integration with the Manager Panel

      The release provides the ability to integrate sales orders from Microsoft Dynamics ERP to the Manager Panel application. The feature had been present in the application for the last several releases; however, it has been re-architected with enhanced functionality.  

      In prior releases, a sales order transaction could be created in Dynamics ERP and integrated back to the Manager Panel. Shoppers can see all such orders on the Store Front via a self–service “My Account”. The business rules are given due consideration while integrating the order from Microsoft Dynamics ERP. In Release 7.0, whenever a sales order is edited in Microsoft Dynamics ERP, it is re-integrated so that the updates show up in the Manager Panel as well as the self-service “My Account”. These orders are shown in read-only mode in the Manager Panel/Store Front, and with the appropriate order status.

      With this change, whenever a sales order is shipped in Microsoft Dynamics ERP, the customer gets an update immediately without waiting for the invoicing process to complete. Accounting processes (i.e., invoice creation and posting) can happen on their own timeline. This enables an immediate Shipping Email Notification to be sent to the end customers/shoppers without waiting for invoicing to occur.

      The feature has been implemented for Microsoft Dynamics GP 2013/2010 and Microsoft Dynamics NAV 2013/2009 and will be extended to other ERPs in future releases. These integrations can run in a scheduled mode based on a pre-set frequency.

      Sales order in Microsoft Dynamics NAV 2009

      Sales order in Microsoft Dynamics NAV 2009

      Updated or created sales orders are detected in Integration Manager

      Updated or created sales orders are detected in Integration Manager

      Sales order integrated to the Manager Panel

      Sales order integrated to the Manager Panel

      Sales order modified in Microsoft Dynamics NAV 2009 – quantity changed and a new line added

      Sales order modified in Microsoft Dynamics NAV 2009 – quantity changed and a new line added

      Updated order details in the Manager Panel via integration

      Updated order details in the Manager Panel via integration

    • 9.3 Improved Data Migration Support via Available Integrations

      In terms of data migration support, Release 7.0 provides significant optimization in various ERPs to Manager Panel Integrations (Customer 2, Address 2, Sales order 2, Inventory Catalog and Price). This includes the ability to select ERP records that need to be migrated, andand the selection of a batch size to manage very large datasets. While integrations are designed to integrate incremental records as they are generated in the system, Data Migration needs are slightly different and are typically required during pre-launch or post-launch phases for a specific business purpose.

      In Release 7.0, Manager Panel users/CSRs can populate the query table used for maintaining “Records Waiting to be integrated”. Query table population criteria have been defined in various integrations. For example,  during Sales Order 2 Integrations in Microsoft Dynamics GP 2013, sales orders for all registered shoppers can be migrated, or CSRs can provide a date range to populate the records.

      For the populated records, CSRs can then specify the batch size to be queried, and based on the size, the integrations run in batches. There is a default count specified in scheduled integrations, but a CSR can override it manually as per his business need. These two options provide significant flexibility for Data Migration needs, allowing data migration to be planned in a manner that it can be completed within a pre-determined scheduled time duration.

      Option to Refresh Query Table from Integration Manager and Scheduler

      Option to “Refresh Query Table” from Integration Manager and Scheduler

      Query table refresh option for Customer2 integrations for Microsoft Dynamics GP 2013

      Query table refresh option for Customer2 integrations for Microsoft Dynamics GP 2013

      Query table refresh option for Sales Order2 integrations for Microsoft Dynamics GP 2013

      Query table refresh option for Sales Order2 integrations for Microsoft Dynamics GP 2013

    • 9.4 Web Store Sales Order Integrations with Dynamics CRM

      Release 7.0 has added the ability to integrate sales orders placed on the web store to Microsoft Dynamics CRM in real time. During order integration, customer and address of the shopper are also integrated to Microsoft Dynamics CRM.  If an error occurs at any point, it logs an error in the integration log viewer as well as a comment against an order with more specifics.

      Order placed on web store

      Order placed on web store

      Customer gets integrated to Microsoft Dynamics CRM

      Customer gets integrated to Microsoft Dynamics CRM

      Customer details in Microsoft Dynamics CRM

      Customer details in Microsoft Dynamics CRM

      Sales order gets integrated to Microsoft Dynamics CRM

      Sales order gets integrated to Microsoft Dynamics CRM

      Sales order details in Microsoft Dynamics CRM

      Sales order details in Microsoft Dynamics CRM

      Microsoft Dynamics CRM Integration activity is logged against the sales order

      Microsoft Dynamics CRM Integration activity is logged against the sales order

    • 9.5 Automated Sign on to Manager Panel in Integration Manager and Scheduler

      The release provides the ability for automated sign on to the Manager Panel from Integration Manager and Scheduler. Setup or Operations Manager can land back to the Manager Panel without login dialogue to fix the missing company/ERP connection string or run any batch process from Integration Manager.

      Hyperlinks in Integration Manager and Scheduler can launch the Manager Panel URL without a login

      Hyperlinks in Integration Manager and Scheduler can launch the Manager Panel URL without a login

    • 9.6 Support for Microsoft Dynamics GP 2013

      The Manager Panel provides a bi-directional, fully integrated interface to Microsoft Dynamics GP 2013 for various master and transactional data.

      Microsoft Dynamics GP 2013 integrations enable zero touch fulfilment between the Manager Panel/Store Front and Microsoft Dynamics GP 2013. From the point of the shopper placing an order on the website to the warehouse picking, packing and shipment, no manual intervention is needed. Automated integrations can be configured at pre-set frequencies. For example, Price Integration may run twice a day while Sales Order integration may run every 20 minutes.

      The platform now supports integration with Microsoft Dynamics GP 2013 in addition to previous Microsoft Dynamics GP versions.

Web and Mobile Order Entry for Sales Reps and CSRs.
Oct. 6, 11 am Pacific / 2 pm Eastern. Click here to register
Ecommerce with Microsoft Dynamics.
Oct. 13, 11 am Pacific / 2 pm Eastern. More Information
Microsoft Gold Certified Partner
Ignify Wins 2013 Microsoft Dynamics Partner of the Year Award
Ignify Wins 2012 Microsoft Dynamics Partner of the Year Award
Ignify Wins 2012 Microsoft Dynamics Partner of the Year Award
Red Herring Ranks Ignify in Global 100 Technology Companies
presidents club 2014
ISO 9001 Certification for Ignify demonstrates excellence
Ignify ranks on the Deloitte Technology Fast 500 list of fastest growing companies in North America for the sixth year in a row
 
Copyright © Hitachi Solutions Asia Pacific Pte. Ltd. 2017-2018. All rights reserved. | Privacy Policy