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The Civic Administration and Municipality Management System is a fully integrated system based on the Microsoft Dynamics relationship management platform which helps city and other local government agencies to create and maintain a clear view of their municipality and constituents. It enables agencies to manage and maintain property, resident and business profile and related information to create and improve services that deliver new value in terms of lighter tax loads, less administrative waste, professional accountability and better constituent and community services. With this system, your governmental organization can:

  • Collect and track property, resident and business information.
  • Manage property tax assessments, delinquencies and collections
  • Manage constituent interactions. Provide response management for constituent information and service requests and offer access to knowledge base information across groups.
  • Track client satisfaction, response times, resolution times and measure against any service level goals.
  • Define constituent groups, determine appropriate messaging delivery actions and analyzing responses for constituent outreach communications
  • Determine management events and build workflows to automatically trigger targeted and timely alerts and messages
  • Build notification lists, use built-in tools from quick campaigns to delivery notifications and monitor community outreach performance through dashboards
  • Manage information related to community services, events, by-laws, committees and various community projects
  • Track grant availability and monitor grant fund acquisition
  • Managing approved vendor information and notifications related to RFPs
  • Manage department task queues, notifications and visibility across government departments and community groups

Constituent Information Management

  • Embedded analytics can be implemented for specific constituent types to review numerous metrics
  • City services, projects, activities, complaints, committee work and interactions can be associated with resident records, creating a full 360 degree understanding of the resident constituent.
  • Track and manage relationships with businesses that reside in the community
  • Monitor and track city service information (building permits, animal services, fire and emergency, water, waste/recycling) and relationships required for better decision making and business interaction.

City Constituent Information Management

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